Industry Specialties

Medical Practices

Looking for a way to serve your patients better?

Thompson Networks can help improve your medical practice.

Medical practices share critical communication needs that can be successfully served by an integrated telephone solution that routes incoming and outgoing calls based on the nature of the communication.

Increase your efficiency with our ESI communications solution.

We can install ESI’s PC Attendant Console to provide your office with a powerful and professional call management tool for efficiently routing callers to the correct party or department.

Staff members are often busy fielding incoming calls?
Flexible ringing plans let a call ring one or more stations as first choice, then switch to a second station or group. Information mailboxes automatically handle repetitive requests such as office hours and directions, telephone numbers for labs or testing facilities, and accepted insurance carriers. And a Q&A Mailbox can handle calls that require patient interaction, such a refilling a prescription.

A physician’s hectic schedule makes colleague consults difficult to arrange?
An ESI system offers several solutions to break the ‘telephone tag” system. Calls can be transferred from the office number to the doctor’s phone or forwarded to a personal voice mail box which can also instruct the caller to dial a number which routs the call to a cell phone or any other outside number. Additionally, an ESI solution makes it easy to add participant to a conference call at any time; ESI system uses can record conference calls, too.

Busy medical office with high call volume?

The Virtual Answer feature will prioritize answering order by placing excess call loads in a queue. This virtual ‘appointment desk” lets a caller choose to continue to hold., leave a message, route to the operator, or dial an extension number or department—freeing up office personnel to ensure seeing all patients and efficiently using the doctor’s time.

Your medical practice maintains multiple offices?

Because it’s a good idea to centralize many of your crucial business aspects to control costs by creating one central appointment desk, one billing department, one insurance office, and one answering point operator, an ESI communications solution can provide centralized phone service and deploy one or more Remote IP Feature Phones which provide identical functionality as those in the main location: dialing out, receiving inbound calls, voice mail, virtual answer, paging to either location and virtually every other standard feature of  your selected ESI platform.

More benefits of a Thompson Networks Solution:

Many more ESI telephone system features can be customized to improve the efficiency and help control costs for medial practitioners.