Industry Specialties

Law Firms

Looking for a way to improve productivity?

Thompson Networks can help you raise the bar.

Managing a profitable law firm is more challenging then ever, particularly in the face of ever increasing competition. An ESI communications solution can dramatically improve productivity for attorneys and their legal teams, as well as improve service to clients without impacting your financial reserve or staff resources.

Increase your efficiency with our ESI communications solution.

We can install ESI’s PC Attendant Console to provide your practice with a powerful and professional call management tool for exceptional customer service, accurate tracing of billable hours, and more efficient coordination of information among your firm’s personnel. When you partner with Thompson Networks, ESI technology works for your clients and benefits your firm

Information is critical, especially when multiple people are working on a research project, co-counsel case, or negotiating a settlement or contract.

• Law firm personnel typically spend a large percentage of time on the phone. Our ESI solution deploys Bluetooth wireless headsets and speakerphones as an easier way to communicate. Speakerphones are also invaluable for multi-party conference calls, depositions, and everyday conversations.
• Live Call Recording documents a live conversation or conference call, and the Quick Move feature lets you easily copy the recoding to team members’ mailboxes to ensure your team shares critical client information.
• ESI’s work-at-home solutions maintain your availability on your terms, providing remote access to voicemail, conferencing, and virtually all functionality available at the office.

Exceptional customer services are key to satisfied clients and referrals, especially when the firm experience

• Customized Virtual Answer messages keep your clients feeling well cared for. This feature allow anyone on a call to see the Caller ID of a second caller and then provide the waiting caller with different options that give them more control.
• Clients’ after-hours access to attorneys is enhanced with the Autopage feature. And when an attorney is neither at home nor at the office, the Reach Me feature gives callers the option to reroute themselves to an alternate number or to a designated Guest Mailbox

More benefits of a Thompson Networks Solution:

Accurate tracking of billing hours is streamlined with ESI technology to maximize your firm’s profitability.

• Account Codes ensure all client billings are documented by date and time duration.
• All client-related phone activity is captured in your VIP Call Folders.
• Legal-specific software packages manage client contacts, schedules, and case matter.